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Delivery Policy

We strive to deliver your toys safely and on time. Please review our delivery policy below to understand how we handle your orders.

 

1. Order Processing Time

  • Orders are typically processed within 1-2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

2. Delivery Methods and Time

  • We offer standard delivery options within India.

  • Estimated Delivery Time: Delivery usually takes 3-7 business days, depending on your location. Remote areas may take longer.

  • You will receive an email with tracking information once your order has been dispatched.

3. Delivery Charges

  • Delivery Fees: Delivery charges are calculated at checkout based on the weight of your order and the delivery location.

  • Free Delivery: We may offer free delivery promotions from time to time. Check our website for current offers.

4. Delivery Partners

We work with trusted courier services to ensure safe and timely delivery.

5. Order Tracking

Once your order is dispatched, we will send you a tracking number via email. You can use this tracking number to track your order through the courier’s website.

6. Delivery Restrictions

  • We currently deliver within India only. For international orders, please contact us for special arrangements.

  • Some products may have specific delivery restrictions (e.g., size, weight, or special handling). These will be mentioned on the product page.

7. Failed Delivery Attempts

  • If the delivery attempt fails due to incorrect address details or unavailability of the recipient, the package may be returned to us. In such cases, you may need to bear the return charges.

8. Missing or Damaged Items

  • If you receive a damaged or incorrect item, please contact us immediately at playpandatoys@gmail.com with your order number and a photo of the damaged product. We will resolve the issue by offering a replacement or refund.

9. Change of Address

  • If you need to change the delivery address after placing an order, please contact us as soon as possible at playpandatoys@gmai.com. We will do our best to accommodate the change before the order is dispatched. However, if the order has already been dispatched, we will not be able to modify the address.

10. Contact Us

If you have any questions or concerns about delivery, please contact us at: