Faqs

Frequently Asked Questions (FAQ)

1️⃣ How can I place an order on PlayPanda?
Placing an order is simple! Just browse your favorite products, add them to your cart, and proceed to checkout. Fill in your shipping details, make the payment, and you’re done!

2️⃣ What payment methods do you accept?
We accept all major payment methods: UPI (Google Pay, PhonePe, Paytm, etc.) Credit/Debit Cards Net Banking Wallets Cash on Delivery (available for select locations)

3️⃣ How long does delivery take?
We usually deliver within 5-7 business days across India. However, in some cases, delivery may take a bit longer depending on your location.

4️⃣ Do you charge for shipping?
Shipping is free on all orders above ₹499. For orders below ₹499, a small shipping fee may apply.

5️⃣ Can I track my order?
Yes, once your order is shipped, we’ll send you a tracking link via email or SMS. You can use that link to track your package in real-time.

6️⃣ What is your return policy?
We have a 7-day return policy. If you’re not happy with your product, you can request a return within 7 days of delivery.

7️⃣ How do I return or exchange a product?
Simply email us at info@playpandaindia.com with your order details and reason for return. Our team will guide you through the process.

8️⃣ When will I get my refund?
Refunds are processed within 5-7 business days after we receive the returned product. Refunds will be credited to your original payment method.

9️⃣ Do you offer international shipping?
Currently, we only deliver within India. International shipping is not available at the moment.

1️⃣0️⃣ How can I contact PlayPanda?
You can reach us via:
📧 Email: info@playpandaindia.com
📞 Phone: +91-8779189028
🕒 Support Hours: Monday to Friday, 10 AM - 6 PM

1️⃣1️⃣ Can I cancel my order?
Yes, orders can be canceled within 24 hours of placing the order. Please email us at info@playpandaindia.com for cancellations.

1️⃣2️⃣ Are your products under warranty?
Some of our products come with a manufacturer's warranty. Please check the individual product page for warranty details.

Still have questions?
No worries! Contact us anytime, and we’ll be happy to assist you.