Refund policy

At Play Panda, we want you to be completely satisfied with your purchase. If for any reason you're not happy, please review our return and cancellation policy below.

1. Order Cancellation

• Before Delivery: You can cancel your order for a full refund if it hasn’t been shipped yet. Simply contact us at playpandatoys@gmail.com within 24 hours of placing your order
  
• After Delivery Once your order has been delivered, cancellations are no longer possible. You can still return the product under our return policy (see below).

2. Return Policy

• Eligibility: Returns are accepted within 7 days of delivery, provided the item is unused, in original condition, and in its original packaging.
• Non-Returnable Items: For hygiene and safety reasons, certain items such as opened toys, personalized products, or products that have been used cannot be returned.
• Return Process: To initiate a return, contact us at [Insert Email Address] with your order number and reason for return. We will guide you through the return process.
• Return Delivery: Customers are responsible for the return delivery costs unless the product is defective or incorrect.
• Refunds: Once we receive the returned item, we will inspect it and process a refund to your original payment method. Please note, the shipping fees are non-refundable.

3. Defective or Damaged Products

• If you receive a defective or damaged product, please contact us within 48 hours of delivery. We will offer you a replacement, store credit, or a full refund depending on the situation.

4. Exchanges

• Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the item you want.

5. How to Contact Us